Who We Are

Colin Flashman Motorcycles, St Anns Chapel, Gunnislake, Cornwall, PL18 9BG. For data protection enquiries, contact us at contact@flashmanmotorcycles.co.uk or call 01822 832422.

What Data We Collect

Contact details: name, email address, phone number, postal address

Vehicle information: make, model, registration number, mileage

Transaction records: service history, invoices, warranty records

Enquiry data: messages submitted via our contact form or email

How We Use Your Data

To provide motorcycle servicing, repairs, sales, and related services

To respond to your enquiries

To manage warranty claims

To send service reminders (with your consent)

To comply with legal and regulatory requirements

Legal Basis for Processing

We process your data on the basis of: contractual necessity (to provide our services), legitimate interest (to manage our business and respond to enquiries), legal obligation (e.g. MOT and financial records), and consent (for marketing communications).

How Long We Keep Your Data

We retain service and transaction records for up to 7 years for legal and warranty purposes. Contact form enquiries are retained for up to 12 months. We delete or anonymise data when it is no longer needed.

Who We Share Your Data With

We do not sell your personal data. We may share data with: parts suppliers (to order parts for your vehicle), DVSA (for MOT testing records), HMRC (as required by law), and payment processors (for card transactions).

Your Rights

Under UK GDPR, you have the right to: access your personal data, rectify inaccurate data, request erasure (“right to be forgotten”), restrict processing, data portability, and object to processing. To exercise any of these rights, contact us using the details above.

Cookies

This website does not use tracking cookies or analytics software. If this changes in future, we will update this policy and seek your consent.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Complaints

If you are unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.